Terms & Conditions


 

Custom Services

Custom garments are based on the design aesthetic of KENLAURENCE and collections; present and/ or archival collections. Under no circumstance will we copy the design(s) of another designer. Custom orders start at $1,000.00 USD and range upon the design of the garment, details, dress size and required time to create the garment. We require a non-refundable consultation fee of $300.00 USD. This fee is not applied to the final price of your garment. All custom orders require three fittings minimum; if more are required it will be determined during the second fitting. Deposit are only accepted for price points surpassing $3,000.00 USD. All custom garments are to be paid in full after the 1st muslin fitting. All custom orders are proportioned based on your measurement and length desires durning the consultation. Upon delivery the customer has three (3) days to request minor, complimentary alterations. Please allow 4 to 6 weeks for custom orders to be completed. We require a $150.00 USD rush fee if the delivery is needed outside of the delivery timeframe. 

All custom orders are final sale.

 

Exchanges and Returns

All orders are FINAL SALE!!!

If you are not satisfied with your KENLAURENCe purchase, you may exchange regular priced item(s) within 10 days of its original delivery date. Exchanges will not be accepted after 10 days and only accepted for the same garment purchased in a different size. Please be sure to select your correct size at the time of checking out. Exchanges must returned in its original and unworn condition with all tags attached.

To exchange item(s) please download a exchange authorization form. Item(s) exchanged without this form will not be accepted. Include your order number on the exchange form and indicate on your invoice which item(s) you are exchanging, and please include the requested item, color, and size.

Please note that we cannot return shipping and handling charges from original purchase. The customer is responsible for exchange shipping fees. You may ship your exchange with any shipping carrier you desire. We are not responsible for items shipped back to us, should they be lost or damaged during transit. We recommend using a method with tracking number or delivery confirmation.

You will receive a confirmation email after your exchange is received and inspected.  All items are made-to-order; please allow 4 to 6 weeks upon confirmation email for item(s) return.

 

Sales Tax

KENLAURENCE charges 10% sales tax for merchandise ordered.

 

Shipping & Delivery

At this time, KENLAURENCE ships merchandise to locations within the United States Only. Most of our products are made-to-order and requires a time procedure of steps that start once the order is placed. Please allow 4 to 6 weeks to receive all items purchased. 

A signature is required upon the delivery of all packages. You can choose to waive the required signature. However, you will be 100% responsible if your package is lost, stolen or missing. No refund will be issued under any circumstance.